Return & Refund Policy
At Khoj.Store, your satisfaction is our priority. However, to maintain quality and fairness, we have a simple return & refund policy:
📦 Returns
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Returns are only accepted if:
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You received a damaged, wrong, or defective item.
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You contact us within 24 hours of receiving your order.
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The product must be unused, in original packaging, and with all tags intact.
💸 Refunds
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Refunds are only processed in the following cases:
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If the item is out of stock after your advance payment.
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If the product delivered is completely incorrect and cannot be exchanged.
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Refunds are issued via bank transfer or Easypaisa/JazzCash within 24 Hours.
🔁 Exchanges
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If the size or item is incorrect, we may offer an exchange, subject to stock availability.
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Buyer will be responsible for return shipping cost in this case.
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⚠️ Non-Returnable Items
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Items bought on sale or clearance
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Items damaged due to misuse or washing